FREQUENTLY ASKED QUESTIONS

On this page you will find all the answers to the questions frequently asked and listed by our "HMANUALS.NET" service team. Do you need more information? You can first refer to this guide which aims to help you and provide you with the answers to the most common situations following the act of purchase. In case of doubt or if you do not find any specific clarification on your situation, do not hesitate to contact us personally. A member of our "HMANUALS.NET" service team will be happy to respond to your request as quickly as possible!

If you have noticed that your bank account has been debited with HMANUALS.NET, it is undoubtedly because you have taken out a subscription with one of our partners. If you would like more information about your deductions, or if these deductions do not reflect the amount of the invoice, the best solution is to contact one of our "HMANUALS.NET" after-sales advisors, either by telephone (+44 20 3991 1207), by e-mail ([email protected]), or directly via the contact form.

By choosing the services of our company, you are entitled to a simplified, free and immediate cancellation of your contract. To exercise this right, you simply need to send us the e-mail address of your customer account, i.e. the one with which you validated your purchase and which has been registered by our services.

One of the priorities of the "HMANUALS.NET" after-sales service is to facilitate all the steps taken by our customers, particularly when it comes to cancelling their contract. As a subscriber, you are invited to enter the e-mail address of your customer account using our cancellation form.

You will find the general terms and conditions and the terms of sale that apply for your contract directly on the seller's website, specifically on the page provided for this purpose.

Our "HMANUALS.NET" after-sales service team is dedicated to providing you with a relevant answer as quickly as possible. This is why our advisers are accessible via different communication channels (telephone, e-mail and contact form). In general, our customers receive an answer to their question within 24 hours.

Normally, once the payment has been validated, an invoice is automatically issued to you. It specifies the details of your purchase, the amount and your billing address. If you have not received this document or if you have misplaced it, you can contact the seller who will send you a new one.

Our FAQ is intended to provide answers to the main questions asked by our customers. It is not an exhaustive page and you may not find the answer that suits your personal situation. If this is the case, our "HMANUALS.NET" after-sales team invites you to contact one of its advisers, who will listen to you and take the necessary steps to provide you with further information quickly. You can reach us by phone at +44 20 3991 1207, by e-mail at [email protected] or directly via our contact form.